Originally Posted by
midlevels
If this is the case, that's really disappointing. That's my biggest gripe with the SQ hotline, that when you call most of the time they are too busy for you to even wait on hold.
As the OP said, you don't know when they'll call you, and what you'll be doing at the time and sometimes the changes are urgent or last minute.
This is really bad news...
SQ actually has improved their reservation hotline in SIN. You don't get busy signals anymore and calls are picked up in less than a minute. A lot of people have been complaining and they actually did something.