Originally Posted by
briankoenig
She said that she passed along the information to their "Schedule Change team" and that their records do show that a mistake was made in not contacting me.
A good way to avoid this in the future is to use a website like PageOnce, which e-mails you of any itinerary changes, just in case the airline forgets. Worked a few times for me in letting me know of an itinerary change, even though I received the airline's e-mail a few weeks later.