It seems that whereas it used to be a very long wait on the MP hotline, at least it was possible to talk to a human being if you wait long enough. Now, there is quickly a recording, that they would reply within a business day.

Now, to me, this is worse.

1. One cannot even wait,
2. No hope of gettng something sorted out within 1-2 hours,
3. Not certain when they would call you, if ever, and whether you would be available to talk then. If you are busy or not available, then God knows what will happen next!

Edited to add - PS - I do not know why a green icon (with a face) appears next to the title!