Originally Posted by TSORon View Post
There is a very fine line between what some consider courtesy and what others consider rudeness. Its pretty much personal perception, subjective and non-quantifiable. What I see as outstanding customer service others are going to see as brisk, rude, and obnoxious. When one is dealing with individual perceptions there are always going to be disagreements.
Having worked at Disney World for six years I can tell customer service is highly quantifiable by using several factors. However Ron started this thread to find out.
Originally Posted by TSO Ron
I have questioned several people here about their belief's that the TSA has no authority to do the job that we do. That we violate an individuals constitutional rights by doing the screening that we do and in the way that we do it.
The posters here have put forth a great deal of effort trying to convince me and a few others that the TSA is fundamentally doing something wrong. Seems to me that this stems from the posters understanding of their rights under the constitution, but I don’t see it the same way that they do. So, one of us has it wrong, maybe we can come to an accommodation by discussion here.
So Ron tell us after careful review do you still believe that your upper management is asking you to perform your job within the law? So who is wrong and who is right?