Originally Posted by
TSORon
You make my point for me. Thanks.
One cannot be sure of the attitude of the individual they face. A guess is the best one can expect, and a hope that one has not made an error.
And another is politeness. Both given and received. About the same thing you have said, but I take it a bit further than you. Rudeness is the strongest sign of a collapsing society, and rudeness is all to common in this day. The folks at the TSA are just as guilty of this as anyone in our society, and this is why they are trying to address it using the Evolution of Security training that we have all received.
I disagree. The TSA needs uncommon sense. We face an uncommon enemy, and common thought has proven only marginally effective against them. We need to look beyond the usual and work on seeing the unusual. That is what EOS training is supposed to be teaching us. Now all we need is the other parts, the Customer Service parts of the program that are still deployed only to a few airports.
Ronny, I truly believe you believe what your saying.
But there is still a disconnect.
It is the aircrew who is most responsible for getting me to my destination safely.
TSA is in place to keep dangerous things off of the airplanes. That's it! Nothing more! No more is asked for by the public!
I have been through several airports in recent months. The process is similar at each but the degree of civility is certainly not the same. I have seen TSO's who present a neat appearance to those whose shirttails are hanging out and seem to be on the job just to collect a paycheck. The same spread of treating people well to not well has been observed. This is a failure of management!
TSA has a pretty simply job, yet fails to perform that job well. Instead, TSA gets all wrapped up in things that should be of no concern. How much cash money a person has is a perfect example. ID verification is another.
Screen people for prohibited items. All of the people entering the secure areas of an airport!
Screen carry-on for prohibited items.
Screen checked baggage for prohibited items and ensure its not tampered with after screening.
Screen all cargo, mail and any thing else that is loaded on the airplanes.
There you go, the whole TSA job in just a few sentences.
TSA should concentrate on these things and leave all else to the proper authorities.
If TSO's cannot be civil, honest and happy in their work they should quit or be fired.
There is no excuse to say procedures have to be different at each airport. They don't! How equipment is arranged perhaps, but not how TSO's do their job.
Known, published rules for travelers should be available. TSO's should have to justify going outside of those rules.
An immediate means to challenge should be available at the checkpoints elevating up to the FSD or their duty representative if needed.
I think most here agree that TSA has a role to play, it just seems that TSA doesn't understand their place in the big playbook.
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