Originally Posted by
TSORon
You make my point for me. Thanks.
I disagree. The TSA needs uncommon sense. We face an uncommon enemy, and common thought has proven only marginally effective against them. We need to look beyond the usual and work on seeing the unusual. That is what EOS training is supposed to be teaching us. Now all we need is the other parts, the Customer Service parts of the program that are still deployed only to a few airports.
It needs something to effectively deal with unknown situations like our autistic boy Kenyon represents. Rigid training produces predictable results.
So far, however, you have not even discovered a genuine terrorist. For most people, good customer relations are common sense.