Originally Posted by
TSORon
There is a very fine line between what some consider courtesy and what others consider rudeness. Its pretty much personal perception, subjective and non-quantifiable. What I see as outstanding customer service others are going to see as brisk, rude, and obnoxious. When one is dealing with individual perceptions there are always going to be disagreements.
Ron, the disconnect here is that I'm not your customer. At least not in the traditional sense. I don't come to you voluntarily looking for "service." You are at best, an impediment to my business or pleasure, as the case may be. The sooner I get past you and your colleagues, the happier I am. I don't try to be rude to you, and I don't need some happy-face "customer service" line fed to me as part of the "Evolution of Security." If you did your job quickly and efficiently, we'd all get along just fine. Instead, what we are subjected to on a routine basis is inefficiency and attitude from the average TSO employee. The fact that we're paying to have our travel disrupted by arrogant public servants who don't provide anything more effective than the private security firms that existed before TSA is why we don't really care for TSA.
Originally Posted by
TSORon
Actually, we don’t need to be knowledgeable of those laws at all. All we need is a firm understanding of the rules and procedures that have been set out by the upper level management of the TSA. Its helpful, sure, but not necessary.
Unbelievable. Ignorance is bliss, in other words? No wonder we're subjected to such unprofessional conduct on the part of TSA employees.