Originally Posted by
tedhl
seems like CX is starting to lower requal criteria given the much lower demand...
my uncle who's been CX Gold for many years (at least the past 5+ consecutive years I think?) - has 3 more months in his current membership year (until end Jul), but he has only ~30k miles / 25 sectors as of now (vs. 60k miles / 40 sectors required).
CX just wrote him and has lowered his requal requirements to 51k miles or 34 sectors, i.e. exactly 15% lower.
sounds like the right thing to do for members who have shown long-term loyalty or have exceeded the threshold by a big margin the past year or two, given the current economic situation.
just hope they won't do it too broadly as I would hate to compete for op-up with lots of "DM-lite"...

(as, selfishly, I personally "only" need another 35k miles in the next 10 months to renew my DM)
Yea, I agree here with the DM-lite...selfish thing as well when you rack up 60k with 11 mos to renew
As for the letter others refer to (colleague got it, I agree it was obnoxious), doesn't surprise me at all. CX mgmt seems completely oblivious when it comes to dealing with customers..not even necessary to grant the status, but letter could have had a better touch. It's the little (easy and free) things they always get completely wrong.