So,
I just spent this past weekend @ THEHotel in an H suite on the 60th floor.
Overall, I really like the property and especially the suite (it even had THEBidet and THESteam Shower --- which I really loved!).
There were no issues with the suite, it was lovely. There is a slight strange smell @ the entrance to THEHotel that I did notice. Nothing that would ruin my impression of the place, but I do agree a little strange.
Regarding service, I was expecting the worst, and overall it just wasn't that bad.
My data-points :
- Valet Service was very good
- Bell Service was quick, and they had the car loaded before were got down to retrieve it
- Ordered a room service snack one night before going out for the evening. Mentioned that I HATE to have dishes in the suite when I return (even though, truth be told, it was in a dining room about 2 football fields from the bedroom). Room service attendant offered to come back to the suite and clear all of our dishes when we were out for the evening.
Upon return, room was properly turned down, and all room service dishes removed
- Room service was very good, excellent breakfast setups (I have pics of everything, just need some time to post)
- Turn down service and housekeeping were quite good, and turn down attendant followed our request to come back at an exact time (i.e. as we were leaving for dinner)
- Forgot my shaving cream and complimentary aromatherapy shave cream was delivered in 20 minutes. They then proceeded to call three separate times to check that I received the shaving cream
- There was one strange service issue with ice. My wife called asking where the ice machine was on the 60th floor. They said there was no machine, and that they would deliver ice. Well, they delivered it, but long after we forgot about it --- like 3 hours later. Funnier yet, there did indeed turn out to be an ice machine on floor 60
If I think of anything else, I'll let you know, but overall it was a pretty good experience.
I didn't experience the pool, but the wife said it was quite lovely.
Oh, and they have $100 big baccarat @ Mandalay Bay, and the dice tables, IIRC were $5 in the AM.