Originally Posted by
TSORon
There is a very fine line between what some consider courtesy and what others consider rudeness. Its pretty much personal perception, subjective and non-quantifiable. What I see as outstanding customer service others are going to see as brisk, rude, and obnoxious. When one is dealing with individual perceptions there are always going to be disagreements.
I will have to agree with you there. I once sold shoes, please no Al Bundy references, and I had a customer there with his woman. The customer and I were having a great time cutting up and looking for shoes. His woman got a bit nasty and said "I guess you don't care for your job". I replied "what do you mean?"
She said "(sanitized for your protection) you are playing around and making jokes" and in my normal charming self I told her while pointing to my customer "WE are having fun, you can either join in or not. Either way we were going to continue having fun even if it is to spite you" (what the hell, in for a penny in for a pound)
My customer looked at his woman and said "that's right and if you don't like it go wait in the car."
Two people dealing with the same situation, one thought I was being flippant and the other thought I was being a great salesman. (3 pairs)
I wonder if they are still together.