This was received from AMEX yesterday:
December 1, 2000
Dear XXX:
This letter is in reference to your Card Account.
The points not received for your Hilton account will be issued shortly. We apologize for any inconvenience this may have caused.
If you have any questions, or if we can be of further service, please call 1-800-297-1000. Thank you for your Cardmembership.
Sincerely,
/Signed/
Supervisor, Customer Service