Originally Posted by
DenverF9Flier
I would rather give my business to an airline which is doing well and satisfies my needs for the fortunate 99%+ of the time when I travel for normal reasons, than to an airline which is not doing well but offers additional perks on the extremely rare occasion that I travel due to more tragic reasons, at which time frankly, price would be the least of my concerns.
Since bereavement travel is a very small percentage of reasons for people to fly you think it would be all the easier for carriers to offer a special fare for those "extremely rare" occasions, while still charging normal fares for the other 99% of travelers. Profit over compassion/customer care seems to be a common business model now and that's a shame.