My mother ended up having to pay $500 r/t for her ticket from PDX-DEN (as did her sister who flew the same route with her) then they needed to change their return to deal with funeral arrangements and F9 charged them each an additional $75 for the change/rebooking fees. Compare this to their other sister who flew from EAU-MSP-DEN on NW and was extended a bereavement fare by NW and paid $200 r/t for her ticket and was allowed to make changes on the back end with no fees.

So ultimately with F9 it was $575 and with NW it was $200. Pretty stark difference. I guess that shows why F9 is posting "significant" operating profits. Sad that they do so at the expense of someone in distress.