Frankly I do not understand good posts about the Sheraton Seattle. It is very big, busy and indifferent. We are Starwood Gold and don't expect much if anything however we got less than that. Paid for club room, got mediocre room with crappy view. Asked at check in about possible better room.. Said yes but the rooms shown were not club ( despite having paid for it) Told we got an upgrade. ( refused to understand that if you pay for that and book that it is not an upgrade) Asked about the safe in the room and was told that it was there, that we just didnt see it. They insisted it was there. It was not, they then brought one up and it didnt work.

Biggest complaint.. we went to club lounge, the attendant came over and asked if we wanted a drink.. Ordered two wines,, then when we were ready to leave got them with bill for 20$. I have never been in a club lounge that charged for wine. I asked about that in the lounge and with manager.. I was told it was a state law and that it was posted and on web site.
It isn't.. Then was told it was on the Club letter we got when we checked in, again it is not.

Worse part is the attitude that we were wrong on all counts and they could care less.