How wonderfully simple that sounds. Briefly lulled me into a completely unfounded sense of warm fuzzy security. Then I remembered it's the ICC we're talking about here.

Thanks. We're not quite at "the end", but -- after a total of seven calls -- we have got both of us booked onto both the flights we were after. Not ticketed, of course, but let's assume for now that that will be straightforward.

Highlight of this morning's call was being told that they'd have to issue (and charge for) separate tickets for the TATL leg in J and the YYZ-IAH segment in Y. No way -- as a supervisor swiftly agreed.

Side note: seven calls, seven male agents. A record?