My mother had to fly from PDX-DEN to be with her father who has only days left to live. She flew F9 as opposed to AS simply because she could get an outbound ticket sooner. We then found out that F9 no longer offers any bereavement fares or compensation as all other airlines do. She also wanted to change her return flight by a couple days so she could stay around and help with funeral arrangements and F9 would not waive the change fees.
This is simply unacceptable. We have flown AS in the past on two different occasions for the same unfortunate reasons for other family members and they went out of their way to reimburse us for the last minute booking charges and they made schedule changes for us with no hassle or fees.
Goes to show how much the industry has gone downhill and needless to say F9 (which we used to fly several times per year when we went to Denver) will now no longer be receiving any business from us.
In this day and age where airlines are struggling for survival you would think that a smaller regional carrier would make sure they were better at customer care than the legacy airlines in order to keep customers, but sadly this does not seem to be the case anymore, so in turn F9 has now lost our family.