Originally Posted by
formeraa
I add to the sentiment that the person on the desk is a human being. When you claim the $100, it might cost them their job. It might mean very little to those with high salaries and expense accounts, but it might mean alot to someone who is struggling to feed their family each week.
Apparently forgetting the amenity doesn't cost them their job and it shouldn't. I'm sure most of us commit the same type of inadvertent mistakes in our jobs. But fraudulently completing a customer amenity request to deprive the customer of the $100 demonstrates some basic dishonesty and should result in some sort of discipline.