Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
I don't know if I've ever done a Hilton survey, but I know Marriott mails out surveys to folks who stayed recently, I seem to get those about 25% of stays and Hyatt does phone surveys after selected stays (seems to be about 20% of the time). Same deal, rate the hotel and such.