As a young renter under 25, I sympathize with you as when I first started rentals, I use to get that sort of treatment and it sucked. getting treated like you don't know any better and trying to squeeze every dollar out of you. The one thing I can say is this, if u don't work for a major corp, try to join AAA that way you can become a Gold Member. I work for AT&T and I became a Gold Member @ 24. The way I'm treated now is night and day. compared to then. Glad they reversed the charges on that dubious NeverLost charge and hope ur next rental goes much smoother.