JCG -- This certainly shouldn't be the case. I'm wondering if, perhaps, we have incorrect address information on file for you. If you'd be kind enough to e-mail me your HHonors and Aeroplan account numbers, along with your correct mailing address and phone number, I'll have our Service Center look into this immediately and get you your VIP credentials.

Thanks and best regards,

Adam Burke
Senior Director, Marketing
Hilton HHonors
[email protected]