Hi Mates,

Many thanks for your comments/sugeestions.

First of all I travel with EK because its one of the best options along with SQ for me for the sectors that I do around the year. So my long haul & medium haul business goes to EK and SQ majorly. So can not dump EK no matter how hard I try.

I have indeed decided to lodge a complaint but ofcourse am not expecting much out of it.

I will highlight in the complaint that the sole purpose of lodging this complaint is to bring to EK's notice a major malfuction in their titanic organisation for being unable to provide a due service to a very regular customer. I will also mention that I only wish to get an apology & not miles or upgrades etc.

So lets see if a UAE based airline will like to offer an apology in written to an INDIAN national. This would be really interesting.

Shall post the result as soon as it comes or if it comes at all!!!

Cheers

Safe & Happy Travels

P.S: Irony is that I have to do another EK flight on Tuesday DEL - DXB - GRU