New Update... Marriott Customer Care (CC) has been very helpful. My highest praise to them. If you have any concerns in the future, they are the people to go to.
CC facilitated a telephone conversation with the Asst GM at the hotel. One thing that he stated was rather strange. He said that the Guaranteed Platinum Arrival Gift is not part of the $100 Guarantee. I checked my documentation while on the phone with him and stated that it is. I then called Marriott CC who confirmed that it is indeed part of the guarantee.
So far, top grades to Marriott CC... Will speak with the hotel Asst GM on Monday.
Stay tuned...
Marriott University of Maryland University College.
Some updated information.
The desk person who checked me in originally was at the desk last night. When asked about the situation, she said that she did ask me, and that I said points. When I noted that she did not fill out the usual form, she claimed that it was too busy at that time, and she filled it out later, not when I was there.
Yes.... very sad that an employee would act in such a way.
It will be interesting to see what Marriott CS does about this. I filed a complaint with them yesterday. Will keep everyone posted.