Agree. I think everyone is going to tell you the same thing. Write to EK and complain. I had a few run-ins with EK and didn't get very far when complaining. The best way to really judge an airline is how it handles a problem. EK has always failed for me in this department...

So, bottom line, complain but don't expect to get anywhere.

If it really bothers you, vote with your feet and fly someone else. That's what I did after my last run-in. I would still fly EK if I had to (e.g. last year I needed to go to Dubai and Athens.... not much choice - EK or nothing). But they are certainly down the bottom of the pecking order for me.