So I had reserved a B at MHT last weekend (4-16 thru 4-19) and I go to the desk and they give me a huge upgrade to a basic Impala w/ NL. The car had 19K miles, no problem... NY plates which is kind of annoying but w/e. I didn't need the NL, I know how to get to I93 from MHT, I know my way to Maine etc... I really didn't go anywhere unique, so I never used the NL.

I return the car and I get the bill and included was 4 days of NL. I am like ...... I signed a contract on 4-16 and made absolutely sure that the rate was the one hertz.com gave me, and it was... I thought when you sign the contract you keep the yellow copy and bring it back with the keys, which I did, but they said they lost the original and didn't charge me what was on the cars (yellow) copy. the person gave me a new contract that charged me for the NL, but the car was the same. I pretty much accused the hertz peon of trying to stiff a 21 yr old, and said it was BS that I have to pay for something i didnt ask for, or even use!

I guess my question is: can Hertz charge you for the NL on an upgrade even if you don't want NL and said you didn't want NL on your rez?

In the end 2 other hertz people needed to calm me down and they took off the 50 dollar extra charge. I feel like emailing hertz customer service and saying what the hell?