Dear Otto,
Thanks so much for your detailed reply and I do absolutely understand your points of view and disappointment.
Since your discrepancy is really in relation to the Marketing of the offer, I have asked the International Marketing team to intervene and offer me some advice and clarification. Please allow me some time to receive this feedback before coming back to you with an update.
Thanks in advance for your patience and cooperation, it is very much appreciated/
Thanks for now,
Gaynor
Gaynor
Senior Loyalty Specialist
HRCC International Support Team
Well.. I guess this could be a good thing. My guess is that Glasgow just have to go by what the computer says? Hopefully the people in corporate will realize the error and amend as appropriate.
I'll keep you posted with developments.