Originally Posted by
Grantosol
18750 miles + £105.50 + £329.30 tax (!) + £25 cancel fee for earlier booking.
I explained very carefully and made her write this down. “The problem is with Mexican VAT. You are charging me 2.5% of the full C-Class value of the ticket ($4270) and should charge 2.5% of the actual cash amount of the redemption ticket (£105)” I was put on hold and was told that taxes were correct. I asked her to check again with taxes department. To be fair to her, she walked to the taxes department, clutching the piece of paper with my message on it. Another 15 minute wait, and I had a result:
18750 miles + £105.50 + £45 tax (much better) + £25 cancel fee for earlier booking.
I'm a bit confused as to how the taxes suddenly dropped from £329 to £45! 2.5% of a total fare of $4270 is only $106 (approx. £73), so even if they were to reduce this to 2.5% of the actual amount paid - £105 (approx £2.60), this doesn't explain the sudden decrease.