Like QuantumLeap, for the most part I have not had problems with Hilton either. I am gold with Starwood and staying at their property next week - I'll report on what kind of upgrade I will get, but my experience has been - that like Hilton many Starwood properties themselves do not have anything to upgrade to which is tangibly better. I am staying at a Four Points property and I think that there is no Club Level there (we'll see).