adam: thank you for your post clarifying upgrade policies. while this is essentially the same information available in the hhonors handbook, it's really helpful to have it fully interpreted by someone "on the inside."

my experience has been that the hotels that "get it" with regard to hilton policies are usually very accomodating to their gold and diamond frequent guests - and space permitting, are very generous with upgraded accomodations beyond what they're required to give. but the ones who don't "get it" or the lesser properties that don't have much to offer regardless of the room they put you in... well, this inconsistency really puts a damper on the hhonors program

i do applaud your long-term goal to standardize the executive floor and towers product! this is a very good idea and will solve part of the problem.

by the way, let me also belatedly add my voice to the chorus of approval being bestowed upon you in many threads for your presence on these boards ...and congratulate you on your well-deserved omni award! i'm a fairly new poster, but i've been reading flyer talk since the very beginning. i recognize how truly rare it is to have the participation of a program representative on the boards. it was a bold and risky move on yours (and hilton's) part and could have easily backfired. but i believe the honesty and sincerity of your posts has won renewed loyalty from the even the most curmudgeonly flyer talkers and hhonors members.

you've impressed the heck out of me!