To all -- Wanted to take a moment to reply to the various posts on this topic. The stated policy is that HHonors Gold and Diamond VIPs “may request an upgrade to Hilton Towers Concierge Class or Executive Level at non-Towers hotels, or to the best available room” when checking in. In practice, hotels are supposed to pre-register HHonors Gold and Diamond VIPs into upgraded accommodations whenever possible. While some hotels may elect to upgrade Gold and Diamond VIPs to a suite if one is available at the time of arrival, this is not part of the upgrade policy.

To help clarify….

* There are approximately 30 U.S. Hiltons that are designated as “Towers” hotels. These hotels are noted in the HHonors Member Guide with a specific icon, and the upgrade policy includes these “Towers” rooms. One important note – The Waldorf Towers and the Ali’i Towers at the Hilton Hawaiian Village are not considered part of the “Towers” product, and do not fall under the upgrade policy. Both hotels do, however, offer upgraded accommodations to Gold and Diamond VIPs – in the main house at The Waldorf=Astoria and in other buildings at the Hilton Hawaiian Village.

* Among hotels that are not part of the “Towers” product, many have “Executive Floors,” which are also included in our upgrade policy. These hotels are noted in the HHonors Member Guide with another unique icon.

* At all other HHonors hotels, the policy includes an upgrade to the best available room, excluding suites, villas and special accommodations at selected hotels. The latter refers to hotels that have atypical products (like casitas at the Pointe Resorts for example). Again, some hotels still elect to upgrade Gold and Diamond VIPs to these accommodations, but they are not part of the standard upgrade policy.

One thing I should mention is that we are currently looking at ways to standardize our Towers and Executive Floor product across the brand, so that one term can consistently connote what this product represents. While it will take some time to do so, this should help simplify the upgrade policy.

Hope this helps.

Regards,

Adam