Hi Mates,

First of all before I get started on the rant part let me create a brief picture so that you may understand the situation well and be able to advise me correctly.

I travel quiet a lot and EK gets around 30 - 35% of my business for long haul and medium haul. All travel on EK is always on paid F only. I have been Gold with EK regularly for the last 3 years. I have clocked more than 400,000 in Tier miles including 110,000 this year.

Now the rant part begins.

I flew DEL - DXB - SYD - DXB - DEL in paid F and was issued STPC voucher in DEL by EK for the SYD - DXB - DEL leg as the flight land at 05:45 in DXB and the connecting flight in F to DEL was at 15:40. The voucher was handed in person to me by the EK ground staff in DEL airport during check in.

Everything went smoothly like always until I landed in DXB from SYD. I went to the EK counter near immigration to have the voucher stamped by them inorder to get the sticker that I needed to give to the immigration officer along with the voucher. This is the standard procedure.

The EK staff check's my PNR and says sorry sir but we can not honour this voucher because the booking under this PNR was not visible in the system.

I said that incase there is no booking then why don't you make a new one instead as its clearly visible in the PNR that I am good for STPC and moreover its mot my fault as the voucher was issued by EK and so its EK mistake in DEL to not to make the booking in the system although they had issued the voucher. She agreed and decided to make a new booking.

After around 5 minutes she say's to me that it will not work out as they can only give me 2 hotels that is the LE MERIDIEN or worst case MILLINIEUM HOTEL but there are no rooms avialable. I asked what should I do in that case. She says that I can go and kill my time in the F lounge. I get to hear this after flying for more than 14 hours non-stop.

I did talk to the senior supervisior but they said that there is nothing that they could do as the booking was not made by EK office in DEL. I was told to either go to the lounge or to spend money from my pocket and buy a room at the airport hotel or outside.

I was too tired as I had already wasted 1 hr banging my head with these people so I went to the airport hotel and since problem never comes alone so was forced to buy a suite for AED 885 instead of the regular room as there were none avialable.

All this experience has left a pretty bad taste in my mouth and I am wondering what can I do about this matter. Just let it go or complain to EK???

Waiting for your comments and suggestions.

Thanks

EGT