I just tried one of my confirmable towers upgrade coupons for Short Hills, NJ. The girl on the phone said that it was only for one day. I read on the back that one coupon was good for up to 4 days. She said no, I said yes, THEN SHE HUNG UP ON ME!

I'm not one to blame an entire company on one idiot. So I called back and got a good person who reserved a tower room for me with my coupon. I'll find out for sure Sunday.