jtrue writes:

"This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks."


What's illegal about it? Did you read the conditions of carriage?

Are you a legal expert trying to scare people away?

FYI, I made a claim on United when I did not receive my luggage at my destination (Canada) after willingly paying the fees. The baggage claim attendant (that files the claims for delayed luggage0 refunded the fee on the spot without objection and had the bags delivered by courier. Of course my suit was in the luggage and I had the embarrassment of borrowing one from a relative for my event.

I think a refund in a situation like this is warranted.