Originally Posted by
motytrah
In the air cargo and freight business lost package caused by mishandling (sometimes called Loss of Visibility) traditionally receive a discount or refund of shipping costs. There's nothing illegal about someone filing a dispute with the CC company. Nor is there any evidence that DL pays or charges higher fees because of it.
I believe filing a dispute with your credit card falls under their terms of credit...with whatever bank you choose. if you can file a claim stating that DL did not get your bag to you, then by all means pursue that avenue of refund. I'm not going to argue morality issues, but it seems very dishonest to me to claim I want my $15 back because DL got my bag to me late.
I agree with a previous poster...if DL (or any airline) wants to charge for baggage, at least attempt to be the best at handling/delivering baggage on time.