To me, whether the fee is right or wrong is irrelevant.
IMO, once again, DL has completely botched the communication of this change to its customers.
I see nothing on the homepage in terms of an advisory. I haven't received an email notifying me of the change. DL's baggage policy has, apparently, not yet been updated online.
http://www.delta.com/traveling_check...gage/index.jsp
It makes the quarterly report, and gets picked up by the wires, and is all over the news. Don't they know this will happen? Shouldn't they have their internal and external communications ready to trigger as soon as the quarterly release comes out?
It's as if they've NEVER done this before and one end of the shop has no idea what the other is doing. THIS is typical DL!
ADD: The baggage allowance page comes back with this lovely error, question marks and all ...
http://www.delta.com/traveling_check...ance/index.jsp
We�re Experiencing Some Turbulence
Our website hit some rough air, so the page you�re trying to reach isn�t available at the moment.
We�ve alerted our technology team, and they�re working hard to get this fixed for you right away. Check back with us in a few minutes.
If you have any questions, try our Live Chat option with a customer service representative, or contact us for help.
Turbulence?? Ya think???
