Originally Posted by
jtrue28
This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks.
In the air cargo and freight business lost package caused by mishandling (sometimes called Loss of Visibility) traditionally receive a discount or refund of shipping costs. There's nothing illegal about someone filing a dispute with the CC company. Nor is there any evidence that DL pays or charges higher fees because of it.