The winner of the predictable irony contest is Merry Flyer who correctly predicted the following:
"The irony is that if you make a complaint, Hilton will probably treat is a part of their "Guaranteed Hospitality" scheme... under which they will give you a...? Room Upgrade Certificate as compensation!! "
That and 2000 extra HHonors points. However, I was told to expect a personal response from the GM of the SF Hilton...maybe there'll be more comps forthcoming. I'll wait, but I expect a refund of at least the cost of the certificate booklet.
Dave