Originally Posted by
The Saint
As you say, a single data point. Let's hope in your daily life you're not responsible for making decisions for millions on such a demonstrably flawed basis.
Nope, I'm not the leader of the free world.
Or anything quite near that.
And neither is working for Starwood. There are a heckuva lot more important jobs.
From the corporate public relations standpoint: Fix the problem, not the blame, and don't let a "small" problem begun by a franchisee hurt the entire corporate brand.
Simple as that. Sorry you can't see the forest for the trees.
Oh yeah, and a single data point could be something like bedbugs. Would you stay in a hotel that had them????