Originally Posted by
cova
Clearing the battefield upgrades is not automatic. We have suggested this before, but the feedback from GAs that post - is they need the flexibility and [c]ite some examples.
However, I think it should be automatic.
So you don't believe the GAs' reasons are sound and don't want them respected? Why?
It can easily be argued that this sort of situation is what results when employees are given discretion to "make things happen" for customers, rather than rules being strictly adhered to. The question of rules versus flexibility so which one is better?