Originally Posted by
crhptic
Well, at least that sounds like it's trivial to fix - just change the system so it books elite rewards into XN all the time.
I had this same issue with a reward itin I am flying next week. I booked one flight, then wanted to change to another flight that I could see availability on, but I could not make the change online. A quick call resolved it, and the booking class on the new flight was XN, as opposed to X on the original flights.