Originally Posted by
skent7511
What is up with Classic Plus? I thought per the web-site I was supposed to get free premium drinks, free TV, and snack. I requested bottled water and energy drink and they charged me. I had to give them my credit card.
Am I supposed to let them know that I've paid for a service? Heck, my TV had already shut off, so I just figured they know what seat I'm in (early booking which did work) so I must have been wrong. Tried finding information in the inflight magazine and nothing noted what I was supposed to get.
Anyway, the $70 I paid extra on my flight was worthless. Yes, I know that stuff doesn't add up to that amount, but I need the possible 100% refund. It was Final Four weekend and I didn't know if I'd be leaving on Sunday or Tuesday. The free stuff was supposed to be the icing on the cake on whichever flight I took.
Furthermore, the free premium drinks is not described in detail for a limit or not. And the in flight magazine makes no mention of the information. I could have said "Hey, I'm a big shot and my stuff is free" but think that the airline should have seating chart identifying who has free stuff. How am I supposed to get TV without swiping a card? Air Canada was good about it and knew where there prepaid passengers sat.
You should have had the "Plus" stamp on your ticket. That is the backup in case there is an issue with the manifest, which occasionally will occur.
Personally, I would have said something instead of just paying, I don't know why you did that.
As for what to do now, I guess you could contact customer relations and request a refund. Between your CC statement and their records, they should be able to figure out how much they owe you.
Frontier Airlines Customer Relations, open M-F 8am-5pm MST, Toll-Free: 800-265-5505
Select Option 2, then Option 1.
Checko