Originally Posted by
socrates
something seems odd here...it's rare that those websites should be lower (not that it doesn't happen at times)...I'm not sure why a reservation agent would risk their position by directing a guest to another channel...Mr. Marriott firmly believes all channels should offer the same rate for the same type of product (hense the guarantee)
One word. LAZY. Reservation agents are not at the top of the pay scale and are not always as devoted to the barely above min wage job as you make them out to be. Many are very good and dedicated, but the pay scale does not always bring in the reservationist career seekers.