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Old Apr 15, 2009 | 2:15 pm
  #1  
dugar
 
Join Date: Apr 2009
Posts: 24
Phony Marriott Rate Guarantee

Marriott's Look No Further Best Rate Guarantee
is a total fraud.

I was about to book a room for the PVG
Courtyard online, but my laptop was acting up. I called the
hotel directly and ask about the rate I saw on the MC website.
The hotel inhouse res agent told me I could do much better
online at other websites than she or MC could offer. I looked
around and found a MUCH BETTER deal on hotels.com for the
same room for the same nights. I was aware of, and depending
on the "Best Rate Guarantee" MC offers....so I sent an email to
customer care....who informed me the rate guarantee only applies
to Marriott websites. Priceline, hotels.com, Orbitz, etc....are
outside the MC guarantee. Thus, the "Best Rate Guarantee" is
totally worthless. Misleading. Unethical. A fraud.

After over 20 years in the MC program....I will now only stay
there as a last resort.
dugar is offline