Well, speaking for myself, I don't feel short-changed at all ! Brand new LH lounges have been built everywhere I usually depart from, some of them pretty cool!

That does not mean that people who do feel shortchanged (like several HONs, i.e., the most 'important' customers for LH) should be stripped-off of their right to voice their concerns here. I am confident they also do so officially.

It is true that people whine for just about everything. A couple of days ago, somebody was complaining to the lounge warden in the A(65) gates tower lounge that the windows are dirty, while at the same time there was a lot of noise from construction from above, and it was pretty obvious that you can't wipe those things every 3 minutes just to get them dirty again...

But if you want the flip-side of your argument, myself I wonder why there is so much hostility and sarcasm directed towards those guys! They are equally valuable to LH as the other HONs (and maybe more), but probably, they have different standards or they were just unlucky. (Mind you, blaming it on bad luck doesn't help either: the very first HON perk should be consistency in the services provided. Inconsistency voids the whole concept of HON.) In the case they just have different standards, this is a fact of life! Some people live in the slum and feel they are in Buckingham palace and vice-versa.