YES!!! I did! One day boarding a CO flight at O'Hare a man who had to be 6 foot 6 and had to be a 500 pounder boarded a flight. This guy was huge. Probably hadn't seen his feet in years. Had to run aroun in the shower to get his feet wet! I was in "F" and I knew this was not going to be without controversy. Sure eough, an FA got "ding!"ed to the back of the plane where apparently this poor soul was in a middle seat, spilling over in to most of the ROW and things weren't going well at all.

The solution? Well, CO did NOT charge him twice. It was a full flight, and they did NOT de-board him. So how did this work out without doing either of the things that UA would have done? The gate agent, who was an absolute zen master at customer service, brought the gentleman up front to deal with him privately so as to maintain the poor man's dignity and then found a volunteer in F to go back to his Y seat and get some serious mileage compensation from CO. The portly passenger needed a couple of seat belt extensions even in F and we were on our way close to on time.

Yes, that's right! Instead of looking at him as a revenue hydrant, humiliating him at the ticket counter, the gate or on the aircraft, CO FOUND A WAY to make it work. But that requires EFFORT on the past of a CO employee, who went out of her way to respect a paying passenger and not humiliate him due to his massive mass.

UA would have slapped an airline bumper sticker in his butt and told him to walk and caled it "super no frills" service to Houston. I hope someone from UA reads this and sees that yes, thee is in fact more than one way to solve a problem without using the "P" word which is the blanket, catch-all excuse for lousy customer service and lazy employees throughout the airline: "policy".

--PP