Remember Robert Milton's comment about how leadership means being "in charge"? He, and AC management in general, could learn a lot from this paragraph:
I had no illusions about all that would have to be changed. Commanders who believed that bosses are made to give orders would have to learn to advise and support employees who act on their own. Autocrats who depended on position for authority would need to earn the personal authority of respect. Number crunchers would have to consider feelings as well as facts. And although we made some headway on all this, we still had a long way to go.