I fear i'm going to offend.....but at the Four Seasons you have a vast range of associates who make from minimum wage + up and can appreciate good leadership and praise. While at AC, they start much higher then that and can be tainted by a lifer making 5, 6, 7 times that and virtually free flights and still feel they deserve more.

Both groups are in the service sector, but one group appreciates that and the other would like to forget that.

So, this might work on the newer folks, it won't work well on the seasoned, locked-in unioniized vet who has a sense of entitlement. More, more, more.