I am sitting in the MLL having a coffee and perusing the G&M.

This quote from Isidore Sharp, CEO of Four Seasons Hotels, caught my eye for wisdom and relevance to AC's present situation

"My job was getting employees at every level to focus on one priority: pleasing customers. And it was also getting managers to focus on the obvious corollary: pleasing employees"

Here is a simple and effective strategic plan for revitalizing the airline.