We're trying to do a redemption for 5 nights in St. Kitts 5/21-26. This is our first redemption on the new system, and every redemption rate they are showing requires us to pay an upgrade fee of $85 minimum.

Is this the case with all redemptions or just something at this property?

We're Gold members and are becoming more and more frustrated with the program. Hopefully one of you can show what we're missing on this one.