Originally Posted by
weero
Minutes later, lady comes on board with a rollerboard thrice the size of my bad. I immediately jump up and demand an explanation from the purser. She tells me that it is none of my business. One expletive later and after me demanding to have a word with the captain she explained that the lady "needed the carry on"....
"FROM TIME TO TIME EXCEPTIONS ARE CONSIDERED CONCERNING THE ALLOWABLE
NUMBER/SIZE/WEIGHT OF CHECKED BAGS. SUCH EXCEPTIONS ARE AT UNITED’S
SOLE DISCRETION."
From page 28 of UA's CoC. Demand to know all you want...until you ARE UA, it really isn't up to you...somethinng about "UNITED'S SOLE DISCRETION."
Also from page 29 of the COC, a personal item (ssuch as a laptop case) can have a maximum of 25 linear inches. Say (I bet it is bigger) the defining dimensionis of your laptop are 13x9. Maybe the case is 14x10. That would mean it can't be more than 1 inch wide. So maybe your bag is 13x9. That would allow it to be considered a "personal item" of it is 3 inches wide. The size of the typical 2P "laptop bag is NOT in line with those dimensions. The typical bag can hold 3 laptops or a desktop.
So be offended...act wounded. Demand the world, but be realistic... The agents may seems to you to be on a power trip, but as much as you think you fly, most of us have more experience with boarding a plane and carryon rules than you. Pick your battles...demanding to know why UA did something for someone else is not a right guaranteed to you.