Originally Posted by
USirritated
I have always found it to be that way, and I understand and agree why they do it that way. If they did not, there would be guests who would only stay part of the qualifying time, and leave early, and still have benefit of the free night if they did not charge for all the nights and adjust the free night at checkout. It is the same thing when you book a rewards night, you must give them a credit card to reserve the room, and if you do not show up, they will not use your rewards points, but they will charge your credit card for the room charge, since they could not charge a regular room night charge to a regular paying customer. Make sense?
Originally Posted by
slowly
Not to me... I'd prefer if they showed first 2 nights at full rate and the last one at $0. I've had to argue several times at check-out and even print out the rate rules, as the clerks argued that the discount is already included in the rate, pointing at the total in my reservation printout.
There are going to be stupid front desk agents everywhere who do not know their jobs, that just goes with the territory. I have checked into hotels where they don't even know what a Platinum member is! So what, that does not change the fact that they have to do it that way, they cannot grant the discount up front, otherwise people would take the discount without staying the required number of nights needed to qualify for it in the first place, that is just how that stuff works. If someone does not understand, just ask for a manager, and if they still do not understand, call Marriott rez to explain it to them. If they still do not understand, leave with the bill wrong and get it corrected after the fact, with 20,000 extra points added to your account by Marriott Customer Care for the inconvenience and "idiot factor."